Taylor Welch – Client Services and Retention Workshop

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Taylor Welch – Client Services and Retention Workshop

Taylor Welch — the mind behind multiple 8-figure brands — brings you a tactical, no-fluff workshop

focused on one of the most profitable growth levers in business: client retention.

It is built for coaches, consultants, agencies, and service providers who want to scale

without constantly chasing new leads by mastering the art of keeping clients happy, engaged, and paying.

What’s Included:

3-Part Workshop Training with Taylor Welch

Client Experience Audit Template

Retention Scorecard (evaluate risk of churn)

SOPs for onboarding, touchpoints & offboarding

Plug-and-play frameworks for upsells, renewals, and referrals

In Client Services and Retention Workshop, You’ll Learn How To:

Increase Lifetime Value

Design client experiences that extend contracts & increase retention

Implement systems that make renewals feel like a “no-brainer”

Create stickiness that keeps clients coming back again and again

Deliver Better, With Less Effort

Build service delivery systems that feel premium, not bloated

Automate parts of the client experience without losing the human touch

Use simple frameworks to improve results without more time or complexity

Master Communication & Feedback Loops

Create “value loops” that regularly remind clients why they hired you

How to proactively address dissatisfaction before it becomes churn

Shift from being a vendor to becoming a trusted advisor

This Workshop Is Perfect For:

Agency owners tired of high churn

Coaches & consultants with inconsistent client retention

Business owners looking to scale sustainably

Anyone offering recurring or contract-based services

Brands wanting to deliver excellence without overextending